IMPORTANT NOTICE REGARDING TEXT MESSAGING

Lagniappe Chauffeured Services / DBA RideWithRob ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.

We do not share, sell, rent, or disclose SMS opt-in data or consent to any third parties for marketing or promotional purposes.

1. Information We Collect

We may collect the following types of information:

Personal Information

- Name, email address, phone number, physical address

- Payment information when booking or requesting services

- Communication consent records (SMS, email, etc.)

Non-Personal Information

- IP address, browser type, device information

- Website usage data and analytics

- Cookies and tracking technologies

Customer Communication Data

- Appointment details and booking history

- Customer inquiries and service interactions

- Feedback and service preferences

2. How We Use Your Information

We use your information to:

- Provide and manage our services

- Process transactions and bookings

- Send appointment confirmations and service updates

- Respond to inquiries and support requests

- Improve our website and customer experience

- Maintain compliance and security

3. SMS Messaging & Compliance

By opting into our SMS services, you agree to receive messages related to your bookings and service interactions.

Consent & Opt-In

- SMS messages are only sent after explicit user consent

- We maintain records of opt-in timestamps and consent

Opt-Out

- You can opt out anytime by replying "STOP"

- You will receive a confirmation message and no further SMS will be sent

Message Content

- Messages are strictly related to services, appointments, and updates

- No promotional messages are sent without explicit consent

Support

- Reply "HELP" for assistance

- Or contact: [email protected]

Carrier Notice

- Message & data rates may apply

- Carriers are not liable for delayed or undelivered messages

4. Information Sharing & Disclosure

We do not sell or share personal data with third parties for marketing purposes.

We may share data only with:

Service Providers

- Payment processors

- Scheduling platforms

- SMS service providers (only to deliver messages you requested)

Legal Requirements

- When required by law or legal process

Business Transfers

- In the event of a merger, acquisition, or asset sale

SMS Data Protection Clause (Required Compliance)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as customer service, messaging platforms, and scheduling systems) is permitted solely to deliver services.

All use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers necessary to deliver SMS services.

5. Data Security

We implement appropriate security measures, including:

- Data encryption

- Secure systems and access controls

- Regular monitoring and updates

However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies to:

- Improve website performance

- Analyze user behavior

- Enhance user experience

You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

- Access or update your personal information

- Request deletion of your data

- Withdraw consent at any time

- Opt out of SMS (reply STOP)

- Opt out of emails (unsubscribe link)

8. Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page.

10. Contact Information

Lagniappe Chauffeured Services / DBA RideWithRob

Phone: +1 504-428-4819
Email: [email protected]
Website: https://ridewithrob.com

By using our services, you agree to this Privacy Policy.