Effective Date: January 5, 2026
The following Privacy Policy governs the online information collection practices of Lagniappe Chauffeured Services doing business as RideWithRob (“we,” “us,” or “our”). Specifically, it outlines the types of information that we gather about you while you are using the https://ridewithrob.com website (the “Site”), and the ways in which we use this information.
Business Name and DBA: Our legal business name is Lagniappe Chauffeured Services. We operate and do business as “RideWithRob.” Throughout this Privacy Policy, references to “we,” “us,” or “our company” refer to Lagniappe Chauffeured Services doing business as RideWithRob.
SMS and Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and SMS delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you opt in to receive SMS messages from us, we collect your mobile phone number and consent preferences. This information is used solely to:
- Send you transactional messages related to your bookings, driver status, and service updates.
- Send you promotional messages if you have explicitly consented.
- Provide customer support and service communications.
Your mobile phone number and SMS consent data are treated with the highest level of privacy protection and are never sold, rented, or shared with third parties for marketing purposes. We maintain records of your SMS opt-in consent, including when, where, and how you provided or revoked your consent, in compliance with TCPA, CTIA, and carrier requirements.
How We Collect and Use Information
We collect personal information that you voluntarily supply to us online while using the Site (e.g., while booking a reservation or contacting us via web form). Generally, this information includes your name, email address, and phone number for service and notification purposes.
We also use standard features like "cookies" to improve the delivery of our web pages and measure traffic on the Site. This allows us to customize features and improve your user experience.
Categories of Third-Party Service Providers
We may share your information with the following categories of third-party service providers who assist us in operating our business:
- Payment processors (to process transactions securely)
- Scheduling and Dispatch platforms (to manage your ride bookings)
- SMS and telephony service providers (to deliver text messages on our behalf)
- Analytics providers (to understand website usage and improve our services)
These service providers are contractually obligated to use your information only for the purposes of providing services on our behalf and to maintain appropriate security measures.
Mobile phone numbers and SMS opt-in consent information are specifically excluded from any third-party sharing arrangements for marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specifically, SMS consent records are retained for a minimum of five (5) years from the date consent was provided or revoked, in compliance with TCPA and carrier requirements.
Children’s Privacy Statement
This Site is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and process, including encryption of data in transit (SSL/TLS) and access controls.
Contact Information
Lagniappe Chauffeured Services / DBA RideWithRob
Phone: +1 504-428-4819
Email: [email protected]
Website: https://ridewithrob.com
Serving New Orleans
Serving New Orleans
Serving New Orleans